Privacy Policy

1. Introduction

SpotMate ("we," "our," or "us") is operated by EchoFlow Solutions. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform to share and rent parking spots, storage cages, and other building amenities.

By using SpotMate, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies, please do not use our services.

2. Information We Collect

2.1 Personal Information

When you register for an account or use our services, we may collect:

• Full name and contact details (email address, phone number)
• Residential address and unit number for building verification
• Profile photo (optional)
• Payment information (processed securely through our payment provider)
• Government-issued ID for identity verification (where required)

2.2 Listing Information

When you list a space, we collect:

• Space details (parking spot number, storage cage identifier, location within building)
• Availability dates and times
• Pricing information
• Photos of the space (optional)
• Access instructions

2.3 Usage Information

We automatically collect certain information when you use our platform:

• Device information (type, operating system, browser)
• IP address and location data
• Usage patterns and preferences
• Communication logs between users

3. How We Use Your Information

We use your information to:

• Create and manage your account
• Verify your identity and building residency
• Facilitate bookings and payments between neighbours
• Send booking confirmations, reminders, and receipts
• Provide customer support and respond to inquiries
• Improve our platform and develop new features
• Send marketing communications (with your consent)
• Detect and prevent fraud or unauthorized activity
• Comply with legal obligations

4. Information Sharing

We may share your information with:

4.1 Other Users

When you book a space or list a space, certain information is shared with the other party, including your name, unit number (for verification purposes), and communication through our platform. We do not share your email, phone number, or payment details with other users.

4.2 Service Providers

We work with trusted third-party service providers who assist us with:

• Payment processing (Stripe)
• Email communications
• Analytics and performance monitoring
• Customer support tools

4.3 Building Management

With your consent, we may share aggregated, anonymized data with your building's strata management to help improve community amenity usage. Individual transaction details are never shared without your explicit consent.

4.4 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption of data in transit and at rest (TLS/SSL)
• Secure payment processing through PCI-DSS compliant providers
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Employee training on data protection

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information for longer periods as required for legal, tax, or accounting purposes. Transaction records are kept for 7 years in accordance with Australian tax law requirements.

7. Your Rights (Australian Privacy Principles)

Under the Privacy Act 1988 (Cth) and Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information (subject to legal requirements)
• Opt-out of marketing communications at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

8. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences
• Analyze how our platform is used
• Improve our services

You can control cookies through your browser settings. Disabling cookies may affect some features of our platform.

9. Children's Privacy

SpotMate is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: