Community Guidelines

SpotMate is more than just a platform for sharing parking spots and storage spaces — it's a community of neighbours helping neighbours. We're building something special here in Sydney's residential buildings, and that starts with how we treat each other.

These guidelines exist to ensure everyone has a positive experience on SpotMate. By using our platform, you agree to follow these principles and help us create a welcoming, trustworthy community for all.

Our community is built on five core values that guide everything we do:

As a host, you're sharing your space with your neighbours. Here's how to provide a great experience:

• Create accurate listings — Include clear photos, precise dimensions, and honest descriptions of your space. Mention any access restrictions or conditions.
• Respond promptly — Answer enquiries within 24 hours. Quick responses show respect for your neighbours' time and build trust.
• Communicate clearly — Provide clear instructions for accessing your space. Be upfront about any rules or expectations.
• Honour your bookings — Once you confirm a booking, keep your commitment. Cancellations can leave your neighbours in a difficult situation.

When you rent a space from a neighbour, you're a guest in their allocated area. Here's how to be a great one:

• Respect the space — Treat the space as if it were your own. Keep it clean and don't exceed the agreed-upon usage.
• Follow the rules — Adhere to any guidelines set by the host and respect building regulations. This includes parking within lines and not blocking access.
• Communicate issues — If something goes wrong or you have concerns, reach out to your host promptly. Most issues can be resolved through open dialogue.
• Leave honest reviews — Your feedback helps other community members and encourages hosts to maintain high standards. Be fair and constructive.

Good communication is the foundation of trust. When interacting with other members:

• Be respectful — Use polite, considerate language in all your messages. Remember you're talking to a neighbour you may see in the lift tomorrow.
• Keep it professional — Stay focused on the booking at hand. Avoid overly personal questions or off-topic discussions.
• Use platform messaging — Keep your communications on SpotMate. This protects both parties and creates a record if any issues arise.
• No harassment — Harassment of any kind is strictly prohibited. This includes repeated unwanted contact, threats, or intimidating behaviour.

To keep our community safe and welcoming, the following behaviours are strictly prohibited:

We take violations of these guidelines seriously. Depending on the severity and frequency of violations, consequences may include:

If you witness or experience behaviour that violates these guidelines, please let us know. We investigate all reports and take appropriate action.

You can report concerns through:

Reports can be made anonymously if preferred. We never share reporter details without permission.

These guidelines aren't just rules — they're a foundation for the kind of community we want to build together. When we all do our part, SpotMate becomes more than a platform; it becomes a way to strengthen the bonds between neighbours.