Help Center

How can we help you?

Find answers to common questions, learn how to use SpotMate, or get in touch with our support team.

Search coming soon. Browse categories below or contact support.

Getting Started

New to SpotMate? Start here

For Renters

Finding and booking spaces

For Hosts

Listing and managing spaces

Billing & Payments

Payment methods and issues

Safety

Stay safe on SpotMate

Account Issues

Profile and settings help

Popular Topics

How to create my first listing How to book a parking spot Payment methods accepted How to cancel a booking Building verification process Reporting a problem with a booking How payouts work for hosts Storage cage guidelines

Contact Support

General Support

For general questions, account help, and booking assistance.

support@spotmate.com.au

Billing Support

For payment issues, refunds, and payout questions.

support@spotmate.com.au

Safety Team

For urgent safety concerns and reporting issues.

support@spotmate.com.au

Response Time: We typically respond within 24-48 hours during business days.

Quick Links

FAQ

Common questions answered

Host Guide

Complete hosting handbook

Renter Guide

Everything renters need

Safety Guidelines

Stay safe on SpotMate

Terms of Service

Our legal agreement

Privacy Policy

How we protect your data

Response Time: We typically respond to emails within 24-48 hours.

Still need help?

Our support team is here to assist you with any questions or issues. We typically respond within 24-48 hours.

Contact Support